Contact centers in Georgia can operate at lower cost with less business risk. Combining smart tax incentives and a fiber optic data infrastructure optimized for high-demand data and telecomm traffic enables contact centers in Georgia—including Verizon Wireless, AT&T, ADP, IBM and others—to offer reliable service and lower prices to customers.
This built-in, high-tech ecosystem for contact centers increases competitive advantage for centers located in Atlanta and throughout the state. It also protects business investment in the near term, while the growing contact center market ensures continuous investment in advanced infrastructure and innovative technologies for the long term.
Contact centers in Georgia can:
- Mitigate business risk by tapping into a statewide integrated transmission system that is a hub for the country’s two largest fiber-optic trunks
- Lower operating costs with no state sales tax on intrastate, interstate, 1-800 or WATS calls
- Control spending by using non-regulated telecommunications services
- Leverage a pre-qualified workforce with certification or degrees in Computer and Information Sciences and Support Service, Customer Contact, or Customer Service
- Scale their employee training needs with Quick Start, the top workforce training program in the country
- Maintain competitive edge by engaging the Georgia Centers for Advanced Telecommunications Technology (GCATT), the Georgia Electronic Design Center (GEDC), and The Broadband Institute at Georgia Tech to help design and develop custom broadband systems, computing and content processing
EXISTING CONTACT CENTERS IN GEORGIA
A skilled workforce for contact centers, a leading statewide data infrastructure, and a tax-friendly pro-business climate invigorates top companies with contact centers in Georgia.
CONTACT CENTERS IN GEORGIA
ADP, Verizon Wireless, T-Mobile, Blue Cross Blue Shield, Delta Air Lines, Express Scripts, AirTran Airways, GEICO, Road America, Teleperformance, Electrolux, Sitel, Assurant, NCR, CCI